Contact Information

We're Here for Your Journey

At WULPAN, we believe that a thoughtful shopping experience is part of every great journey. Whether you have a question about our travel essentials, need assistance with an order, or would like to learn more about shipping and returns, our customer service team is here to help.

We welcome your questions and appreciate the opportunity to assist you.

Get in Touch

Customer Service Email
service@wulpan.com

Customer Service Phone
+1 7192041243

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.

Business Information

Website Operator:
Xinjiang Jiafukang Trading Services Co., Ltd.

Business License Entity:
Xinjiang Jiafukang Trading Services Co., Ltd.

Registered Address:
Room 641, 5th Floor, Building A, Fucheng Huayuan,
No. 712 West Karamay Street, Shayibake District,
Urumqi, Xinjiang, China

Shipping & Delivery

We aim to provide clear and reliable delivery information for every order.

• Order Processing Time: 1–3 business days.

• Estimated Transit Time: 12–15 business days.

• Estimated Total Delivery Time: 13–18 business days from the date an order is placed.

Delivery times are estimates and may vary due to carrier operations, customs procedures, weather conditions, or other circumstances beyond our control. Tracking information will be provided when available.

For further details, please refer to our Shipping Policy.

Returns, Refunds & Damaged Items

We want you to feel confident when shopping with WULPAN.

• Return Window: Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.

• Damaged Items: If your order arrives damaged, please contact us with your order number and clear photographs showing the damage.

• Available Resolutions: Following review, we will advise whether a replacement shipment, exchange, or refund is appropriate based on the circumstances and applicable policy.

• Return Instructions: Please contact customer service before sending an item back so that we can provide the applicable return instructions.

For complete eligibility conditions, return procedures, and refund details, please review our Return & Refund Policy.

Frequently Asked Questions

How long does delivery take?

Orders generally require 1–3 business days to process, followed by an estimated 12–15 business days in transit. The estimated total delivery time is 13–18 business days.

What should I do if my order arrives damaged?

Email service@wulpan.com with your order number and clear photographs of the damaged item and its packaging. Our team will review the information and explain the available resolution.

How do I request a return or refund?

Contact our customer service team within 30 days of delivery if your item is eligible for return. Please wait for return instructions before sending the item back.

Where can I find more information about my order?

Please email us with your order number. We will help you with available order and tracking information.

Our Commitment

WULPAN is dedicated to making your shopping experience clear, considered, and dependable. From choosing your travel essentials to receiving your order, we aim to provide helpful communication and straightforward service.

Thank you for choosing WULPAN.

WULPAN — Thoughtful Travel Goods. Made for the Journey.